FirstPort Property Services Scotland 

People want a property factor who ensures their property is well maintained and properly looked after; safe in the knowledge that the money they pay towards maintenance is spent wisely. 

Our robust systems and friendly approach puts people at ease, confident they have an efficient and highly effective property manager.

Being one of Scotland's most experienced companies means we know how to be nimble and efficient; taking the hands-on approach people are looking for. We always start by listening to people's needs and deliver the highest standards. It's an approach that requires our people to be both highly skilled and easy to talk to, and demands that our proactive maintenance and service delivery is spot on, not just now and again but every day.

You can download more information about our Credit Control procedure

Changes to the Private Rented Housing Panel (PRHP) and Home Owner Housing Panel (HOHP)

From 1st December 2016 the Private Rented Housing Panel (PRHP) and the Home Owner Housing Panel (HOHP) will be known as the First-tier Tribunal for Scotland (Housing and Property Chamber).

This new Chamber is the first of several Chambers of the First-tier Tribunal that will be formed to bring the Scottish Tribunals into an integrated structure.

Administration will continue to be provided by the Scottish Courts and Tribunals Service (SCTS) but please be advised that the PRHP and HOHP names will no longer be used - correspondence will be from the First-tier Tribunal for Scotland (Housing and Property Chamber) instead.

The Chamber has its own dedicated website which details information covering all published decisions and information about future hearings - www.housingandpropertychamber.scot

The First-tier Tribunal for Scotland (Housing and Property Chamber) will continue to deal with determinations of rent or repair issues in private sector housing as well as assistance in exercising a landlord’s right of entry. The Chamber will also provide relatively informal and flexible proceedings to help resolve issues that arise between homeowners and property factors.

The Chamber will also start to hear more private rented sector cases from December 2017 including the new letting agents’ regime, transfer of jurisdiction from the sheriff courts and new private tenancies.

The President of the new Chamber is Mrs Aileen Devanny (formerly the President of PRHP and HOHP). Existing members will transfer to the new Tribunal.

Change of address:

We would also like to make you aware that the Scottish Courts and Tribunals Service (SCTS) Operations Centre has moved to the following address:

Scottish Courts and Tribunals Service (SCTS)
4th Floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB

This centre will continue to provide administrative support to the First-tier Tribunal for Scotland (Housing and Property Chamber).

New contact details:

Telephone: 01413025900
Email: HPCadmin@scotcourtstribunals.gov.uk
Website: www.housingandpropertychamber.scot

Note: A two-tiered Tribunals structure for Scotland

The Tribunals (Scotland) Act 2014 creates a two-tier structure which will bring improvements to the structure, management and organisation of Tribunals.

Applications will initially be sent to the First-tier Tribunal for determination with an onward appeal route to the Upper Tribunal for Scotland, rather than to the Courts as at present. The First-tier Tribunal for Scotland and the Upper Tribunal for Scotland (Upper Tribunal) will be collectively known as the Scottish Tribunals.