People want a property factor who ensures their property is well maintained and properly looked after; safe in the knowledge that the money they pay towards maintenance is spent wisely.
Our robust systems and friendly approach put people at ease, confident they have an efficient and highly effective property manager.
Being one of Scotland’s most experienced companies means we know how to be nimble and efficient; taking the hands-on approach people are looking for. We always start by listening to people’s needs and deliver the highest standards. It’s an approach that requires our people to be both highly skilled and easy to talk to, and demands that our proactive maintenance and service delivery is spot on, not just now and again but every day. For more information, you can download our Credit Control procedure.
How can I switch Property Factor?
Here are three helpful video guides to take you through the process of how to switch Property Factor (Managing Agent).
Explaining our role as a Property Factor: In Scotland, every Property Manager sometimes referred to as a Property Factor, must be listed on the Property Factors register, to comply with the Property Factors Scotland Act 2011. In this video, we outline our role as a Property Factor.
Are you happy with your Property Factor?
When buying your home, you may not have had a say in who the Property Factor is, and you may be unaware of what they do and why. If you’re not satisfied with the service you receive, then the good news is that you’re not stuck with them, change is possible.
How do I change Property Factor?
Here we outline the steps and processes you can follow to begin to make that change and how we can help and guide you through the process.
We know that all things to do with your Property Factor can be confusing, so we’ve created these videos with all you need to know.
Is it time for a change? Then we can help…
Step 1 – Get together and talk with your neighbours and fellow owners. If you all feel your Property Factor could do better, then make the decision to change. Your Deed of Conditions will advise you what you need to do next – as these are unique to your development.
Step 2 – You contact FirstPort Property Services Scotland. We’ll be delighted to hear from you and we will help and guide you through the process, making it as simple as possible and hassle-free to make the change.
At FirstPort, we work every day to deliver the highest standards of customer service, always listening to our resident’s opinions and needs. Our dedicated team is backed up by in-house specialist support, including accounting, health and safety and surveying. All experts in their field and all working to keep your home secure and in the best condition so that you can have peace of mind.
What makes FirstPort innovatively different?
We know we’re looking after more than just bricks and mortar; we’re looking after the place you call love to home.
Want to know more?
You can call us on 0333 321 4077 for a no commitment chat (we’re open 9am to 5pm; Monday to Friday), visit our website FirstPort Scotland, or fill in the form below: