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FirstPort appoints Preety Gill as new Head of Customer Experience

FirstPort, the UK’s leading residential property services provider, has appointed Preety Gill as Head of Customer Experience. This is the organisation’s latest commitment to making sure that experience matters for every customer. 

In recent months, FirstPort has invested significantly in enhancing its customers’ experience, with a transformative ‘people first’ digital programme and realignment of its customer service teams for a more integrated approach. This is reflected in FirstPort’s four-out-of-five-star Trustpilot rating with overwhelmingly positive customer feedback from across the business. 

Preety joins FirstPort having previously worked in the energy sector, holding management roles across customer service, supply chain and performance and development. 

In her new role, Preety will play an important role in helping FirstPort become the UK’s favourite property manager, ensuring they provides best-in-class service across all forms of customer contact. 

Speaking about her new role, Preety said: “I am hugely motivated to join FirstPort at a time when they are really leading the way in providing a truly customer-centric experience. It is clearly an outstanding team which aspires to always put customers first, supported by exciting new technology and innovative working practices.”