02 July 2025
At The FirstPort Group, our move to regionalise our operations is all about delivering a more personal and responsive service.
We are now split into four dedicated regions, each led by an experienced Operations Director. This structure allows our teams to take real ownership and tailor what we do to meet local needs, delivering better outcomes for our customers.
London has one of the most diverse and dynamic property landscapes in the UK. That’s why our London team is built around deep local insight and a passion for delivering high standards at every level.
We spoke with members of our London team about their experience and how the regionalisation has improved the way they work.
Amir Khan, Associate Director
“From working as a Customer Service Advisor, to Property Manager, through to an Operations Manager and Associate Director – I have held many roles during my 15 years working in property management. When it comes to teamwork, I like to get to know people and build a relationship. I am a huge sports fan, and the common ground is always that you are only as good as your team, so being close-knit is crucial in performance. The regional structure allows the teams to build relationships by making everyone accountable across the region. It brings people closer together and is a great step in the right direction for FirstPort.”
Nicola Crossley, Regional Coordinator
“Having previously worked in the property industry, it has been really interesting to learn more about the property management industry since joining FirstPort around seven months ago. I feel lucky to be part of the London region – it’s a really strong team which is led incredibly well by our Operations Director. I collaborate with multiple teams that cover the London Region, as well as our four Regional Directors. From my perspective, the regionalisation positively impacts the business overall, providing teams across the UK with a key area of focus.”
Laiba Ahmad, Property Service Specialist
“I collaborate closely with the London operations team, supporting customer communications and coordinating with contractors to ensure issues are addressed promptly and efficiently. I am familiar with the developments, which enable me to handle cases more confidently and provide our residents with the best possible experience. My involvement with the London region has enabled me to manage my workload effectively, drawing on the expertise and support of the Property Managers. This collaborative approach ensures greater consistency for residents, who benefit from a more seamless and reliable point of contact.”
Kenan Necchi, Property Manager
“I have worked within property management for nine years, having started as a Junior Property Manager and worked my way up to a Senior Property Manager. Since we’ve adapted to a regional model, the day-to-day job is much more manageable as you are able to focus on a key area and not spend your day travelling to different locations. When you manage a portfolio within the same area, you also start to get an idea of costings and prices within the location, which supports budgeting.”
Alice Duggan, Associate Director
“I have worked in property management, almost exclusively with RMC clients in London, for 15 years. I currently manage a varied portfolio across West London, including converted houses and historic buildings. The regional structure is certainly beneficial to the London team. Having a customer excellence team and service charge support from colleagues who work in and understand the complexities and nuances of London properties allows us to provide a better and personal service to our customers and clients.”
Rashid Ahmed, Service Charge Accountant Team Leader
“I began my journey in property management nine years ago, and I proactively work with my colleagues across the region to ensure accurate financial management of service charges in line with on-site operations. By aligning finance teams closely with operational regions, communication and decision-making have become more streamlined. This structure has enabled greater understanding when preparing budgets and year-end accounts, as well as faster resolution of queries due to more consistent and strong rapport with key stakeholders. I can lead my team more effectively and ensure that our financial work contributes to FirstPort’s overarching goals of transparency, accountability, and customer satisfaction.”
If you would like to explore a career at FirstPort, head over to the FirstPort careers page or contact: careers@firstport.co.uk
