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Citiscape residents’ update

This page has been set up to give you easy access to all resident updates regarding the temporary relocation process at Citiscape, Croydon.

Question and Answer section.

Here are all the updates issued so far:

Building Access & Post Collection

As of Monday 9th September 2019, access to the building is restricted and returning to your flat should only be if absolutely necessary.

You will be escorted to your property by security, and out again. To make sure the security team are not overwhelmed, we are restricting any access visits to 15 minutes between 10am-12pm and 6pm-8pm each day. In order for us to manage your expectations, we would prefer if you could contact the concierge desk in advance of any attendance please to save you waiting for a security guard to be available to escort you.

In addition, you can access the building to collect your post at any time, and collect your parcels during Ife’s normal working hours.

No access will be permitted outside of the advised times. We apologise for this inconvenience, however, these are necessary to ensure your ongoing safety, and to enable further investigations and works to take place.

Allowance payment forms for temporary relocation.

As you’ll be aware from our previous communications, you can claim an allowance intended to cover incidental costs such as food, laundry and other expenses you may incur as a result of having to leave your home.

If you didn’t complete the payment form and leave it with the on-site team before you moved out, you can use one of the downloadable PDF forms below.

You will need to fill out the form relevant to your household (in BLOCK CAPITALS) in order for us to process your application. You should also provide two forms of ID – one must be photo ID (eg, Passport or Driving Licence), and a copy of a utility bill which is less than three months old.

Please send the form and two proofs of ID to: and or click the button below:


Your personal information will be deleted once your payment has been processed.

If you need to contact someone from 0900 – 1700, please call the Citiscape concierge office line on 07718 166 499 or 020 8686 5986. For emergency contact through the evening please call the out of office hotline on 07562 438 112.

If you have an account on Your Property Online (YPO), you can still access all updates there:


FirstPort is the property manager at Citiscape and our role is to manage and maintain the internal and external common parts of the building.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). We hold a Five Star Rating from the British Safety Council, are an accredited Safe Agent and belong to The Property Ombudsman Services.