Understanding your service charges

Transparency matters to us. We want you to know what your service charge covers and exactly where and how your money is being spent.

This guide explains:

• What your service charge means for you
• When to expect your service charge and how it’s calculated
• Key topics including the different roles in property management, the reserve fund and major works
• Answers to common questions from homeowners

We’re here to make you feel confident about your service charges, making them easier to understand and manage, so you can focus on enjoying your home.