Contact Details

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I own my home I rent my home
Nature of Enquiry

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Yes No

Please provide the location of the leak and the damage it is causing, the more details, the better

Yes No

FirstPort are happy to assist, if you have made contact with the property but no action has been taken, please let us know the Property number and we will try and contact them for you. Please note, we will need to provide your contact details to the property so appropriate contact can be made.

Please Note: FirstPort will only instruct a contractor if the leak is communal. If the leak is Property to Property, we would advise you make contact with the property causing the leak and request they instruct a contractor to investigate further.

Yes No

As it appears your property is the only property affected, we would suggest that the issue may be demised. Please instruct a contractor to investigate the cause of the signal issue.

Alternatively, FirstPort are happy to assist you with this issue and we can arrange for a contractor to attend to investigate further. We must advise however that if the issue is found to be demised, the recharge terms will apply.

Please provide details of your query below and this will be sent to the relevant department.

If someone has parked in your space or you’re unsure of your parking space allocation, please provide us with as much detail as possible so we can look into your query.

If you have received a parking ticket or fine, please provide us with the parking ticket number, your vehicle registration and the date in which you received the fine. Please note, if your car park is patrolled by Car Park Attendants, you will need to have a valid permit clearly displayed and parked in your designated area.

Please provide details of the vehicle and its location. The more information the better.

Please provide details of your parking query. The more information the better. Our Customer Services Team will look into this for you.

Gardening Cleaning
Performance Quality

Thank you for informing us of your enquiry. Please provide as much detail as possible so we can look into this further for you. The more information the better.

Passenger Lift Other Lift

Please advise the problems you’re experiencing with the lift. Please provide as much detail as possible.

Please note: If you believe someone is trapped in the lift, please call Customer Services on 0333 321 4080.

Contractor Order
Performance Quality

Thank you for informing us of your enquiry. Please provide as much detail as possible so we can look into this further for you. The more information the better.

Bin Stores Refuse Issue

Thank you for informing us of your enquiry. Please provide as much detail as possible so we can look into this further for you. The more information the better.

Thank you for informing us of your enquiry. Please provide as much detail as possible so we can look into this further for you. The more information the better.

If you would like to report items being stored in a communal area, please provide us with as much detail as possible including the location and detail of the items and how long they have been there. The more information the better.

As you’ve advised your account is with PDC, we’re unable to remove any fees at this point. If we haven't been able to answer your question, please submit an enquiry below.

As it is the customer’s responsibility to ensure we have an up to date address for them on the system we’re unable to remove the fee on this occasion. If we haven't been able to answer your question, please submit an enquiry below

As it is the customer’s responsibility to ensure we have an up to date address for them on the system we’re unable to remove the fee on this occasion. If we haven't been able to answer your question, please submit an enquiry below

Service charges are contributions that residents living on a managed development would pay for the services they receive.

As your query relates to Service Charges, please provide as much detail as possible so we can look into this further for you. The more information the better.

Ground Rent is collected from the Leasehold residents for occupying the owners land. Please provide details of your query and someone will be in touch to advise.

If you have a credit on your account and would like to receive this in the form of a cheque refund, please advise how much the credit is for and the invoice number to which this relates and we will process this for you.

Please Note: Credits will be refunded via cheque and can take up to 10 working days. If your account is in currently in debt and a credit has been applied, we will not be able to issue this as a refund as there is an amount still owing. This credit will be debited from the outstanding balance, bringing the amount owing down.

Thank you for notifying us of your change of address.

Please provide details of your new address in full so we can update our records. Please Note, all future correspondence will then be sent to this address.

FirstPort are happy to provide new or replacement permits, keys and fobs.

Please enter the quantity of each item required below and we will arrange for this to be sent out to you. Please note, payment may be required for these items in advance.

FirstPort are happy to assist, if you have made contact with your neighbours but no action has been taken, please let us know the property number and the concern and we will contact them for you.

We also recommend you contact your Local Authority as they will be able to assist you further in these types of concerns.

Yes No
Yes No

Any alteration requests will be subject to your Lease Documents, please ensure these your Lease has been checked before carrying out any alterations. Please provide details of your query below and this will be sent to the relevant department.

As your query relates to the sale or sublet of your property, please provide details below so we can update our records.

As your query relates to making a change to the account holder, please provide details of the account holder in full so we can update our records. If this is a legal change of ownership, please provide legal documentation to support this.

File Types: .pdf, .docx, .doc
Max Size: 5MB

Annual Payment Monthly Payment

Our bank details are located at the bottom of the remittance advise slip. Alternately, please submit your enquiry below and we will provide the bank details to you in writing.

Please make your cheque payable to FirstPort Property Services. Please note, cheque payments may take up to 5 working days to clear. Cheques must be sent to our PO Box address in New Milton. Alternately, please submit your enquiry below.

FirstPort are happy to assist, if you have made contact with the property but no action has been taken, please let us know the Property number and we will try and contact them for you. Please note, we will need to provide your contact details to the property so appropriate contact can be made.

FirstPort are happy to assist, if you have made contact with the property but no action has been taken, please let us know the Property number and we will try and contact them for you. Please note, we will need to provide your contact details to the property so appropriate contact can be made.

As you’ve advised your account is with PDC, we’re unable to remove any fees at this point.

If we haven't been able to answer your question, please submit an enquiry below.