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// Help & Support

How can I resolve a parking problem?

Maintenance, improvements & repairs

We know how important parking is, and how it can be a real problem. You should be aware that there are different types of ownership and use regarding parking allocations that will be outlined in your Lease, Transfer document or, in Scotland, the Deed of Conditions. Some people own a bay, have a right to use an allocated bay or have a shared use which works on a first come, first served basis, and this will affect the actions to be taken in the event of a parking problem.

If you do encounter a problem we’d recommend that you park your own vehicle safely avoiding further obstructions, leaving a polite note on the offending vehicle as a first approach. Car parking arrangements can vary from development to development:

  • For residents in independent retirement living developments please get in touch with your Development Manager
  • For residents in general residential developments without on-site staff please get in touch with your Customer Services team

Your relatives and visitors should use the visitor parking area (if provided on your developments) and, when this is full, please ask them to park elsewhere. Parking restrictions may apply on some estates or developments near town centres and other locations.

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