Find answers to your questions
Top 10 Questions
- How do I get a new key or key fob?
- What is a service charge and why do I have to pay it?
- What is ground rent and why do I pay it?
- How do you let me know how my service charge has been spent?
- How do I sign up for my online account?
- How can I make a payment?
- How do I update my account details?
- What is the property ombudsman service?
- How do you prepare the budgets for my service charges?
- Who looks after your lifts?
Payments
Includes online payments, balance service charges and utilities.
Your account
Includes account details and online logins.
Service charges explained
Information about service charges.
What is property management?
Information about property management.
Buying & selling a home
Includes transfer fees, information pack requests, EWS1 & re-mortgage info.
Lease consent
Information about subletting, property alterations and keeping a pet
Maintenance, improvements & repairs
Includes reporting problems, leaks, fencing, keys and fobs.
Residents’ queries
Includes key fobs, parcels and security.
Feedback
Includes complaints procedure and compliments
Please note that our contact us form is temporarily unavailable as we move to a new and improved customer system.
If your query is urgent, please call us on 0333 321 4080. Our contact us form will be available again starting Wednesday 1 May.
Thank you for your patience.
Contact Details
We’re currently in the process of upgrading our customer service system which means it may take longer than normal to answer and resolve your call. We appreciate your patience during this time. To find out which FirstPort service is the correct contact for you, simply check the name presented in the top right of your most recent bill.
Your service will appear in the top right of your most recent bill. Click to enlarge image.
Property Services
0333 321 4080
Mon – Fri // 9am to 5pm
Marlborough House
Wigmore Lane
Luton
Beds
LU2 9EX
Property Services Scotland
Marlborough House
Wigmore Lane
Luton
Beds
LU2 9EX
Retirement Property Services
0333 321 4041
Mon – Fri // 9am to 5pm
Wigmore Lane
Luton
LU2 9TE
Property Transfer
0333 321 4081
Mon - Fri // 9am to 5pm
