How to make a payment

If you’d like to pay your Service charge online, by debit card or credit card you’ll first need to register to use Your Property Online, our secure online portal. We accept most debit and credit cards. You will then be able to pay via the portal and receive an instant confirmation of receipt.

How to make telephone payments by debit or credit card
Just call the necessary 24 hour automated payment number below (Scotland calls will be answered personally), respective to which FirstPort business you need to contact, to arrange a payment by credit or debit card. We accept most debit and credit cards and we will be happy to help you.

    - FirstPort Retirement Property Services - Tel: 0333 321 4079

    - FirstPort Property Services Scotland - Tel: 0333 321 4077 (9am-5pm only)

    - FirstPort Property Services - Tel: 0333 321 4080

    - FirstPort Bespoke Property Services - Tel: 0333 321 4045

How to make a Bank transfer to the development account
Please call the numbers below to find out how to pay by bank transfer direct into the bank account for the development.

    - FirstPort Retirement Property Services - Tel: 0333 321 4051

    - FirstPort Property Services Scotland - Tel: 0333 321 4077

    - FirstPort Property Services - Tel: 0333 321 4080

    - FirstPort Bespoke Property Services - Tel: 0333 321 4045

How to make Direct debit arrangements
Depending on the terms of your lease or transfer document, you may be able to spread your costs by paying by direct debit. If you’d like to set up a direct debit arrangement, just call the customer services team of the FirstPort company that manages your development.

How to make Cheque payments
Please make cheques payable to the relevant FirstPort company name and send to the address quoted on your invoice.

What happens regarding late payments
It is important that you pay your account on time. Late payments have a huge impact on levels of service and maintenance we can provide and ultimately affects your development and your neighbours. If you’re having problems paying your account, contact us. We will be able to help.

We also provide more information and details of organisations that can aid you if you have problem paying your Service charge.

Our policy on late payment is:
A first reminder will be sent to you in writing if an invoice remains unpaid after the due date.

If we haven’t received payment, a second reminder letter will be sent. A £60 late payment fee will be charged
to cover administration costs. Interest may also be charged to your account.

Finally, a third letter will be sent 7 days after the second reminder. This will confirm that we are passing your
account to independent solicitors or debt collection agency and will include a further £60 charge to cover the legal
review of your account.