Pages
- About us
- Blog
- Citiscape landlords’ updates
- Citiscape owners-occupiers’ updates
- Citiscape residents’ updates
- Citiscape tenants’ updates
- Contact us
- Custom Sitemap
- Customer Focus Group sign-up
- Help & Support Search Results
- Home
- Legal Notices
- Modern Slavery Statement
- Privacy Policy
- Sitemap
- Terms & Conditions
- What we do
Posts by category
- Category: Real Residents
- Resident, and author, Susan Wall explains what inspired her to write a book
- Resident, 87, appears on BAFTA’s ‘For the Love of Film’ shortlist
- Dorothy and Roger rekindle their romance after almost 60 years apart
- Knit and Natter in Kent
- Trip of a lifetime for our intrepid resident cyclist
- ‘Inspiring’ charity volunteer celebrates 100th birthday
- This Valentine’s Day: The secret to a happy marriage revealed by a couple celebrating their 75th wedding anniversary
- Retired residents get their groove on!
- Category: Your FirstPort Team
- Service charges explained
- Interview with Hayley Harvey, London Property Manager of the Year
- Learning new things can be child’s play
- Jamie – Property Manager and FirstPort Everyday Hero
- Mustakim – Concierge and FirstPort Everyday Hero
- Favour – Development Manager and FirstPort Everyday Hero
- Dawn – Development Manager and FirstPort Everyday Hero
- A day in the life of a Development Manager
- Our Mental Health First Aiders – three months on
- Recycling & waste reduction symbols explained
- Rebecca – Property Manager and FirstPort Everyday Hero
- US Build to Rent Living – Your Apartment Just Got Bigger
- What are the top tips to the perfect CV?
- Retirement Development Manager straight out of University is a big hit with residents
- Retirement Division Regional Managers complete the Tough Mudder Classic for Centrepoint
- Cinemas, gyms and bee-keeping clubs: Why it’s good business to ‘create communities’ on developments
- Diane – Development Manager and FirstPort Everyday Hero
- Celebrating great customer service with the WOW! Awards
- They may be the world’s hardest workers but honey bees need our help
- Claire – Property Manager and FirstPort Everyday Hero
- Following in your Father’s Footsteps
- How a survey revealed I needed… a survey
- Digital confidence isn’t something you have, it is something you Do!
- Husband and Wife Duo Recognised for Supporting Digital Inclusion in Scotland Retirement Developments
- Inspiring Leeds Development Manager wins national award
- Category: Charity
- Centrepoint graffiti art in London raises awareness of 22,000 young people facing homelessness this Christmas
- Seven saddle sore cyclists rode south for Centrepoint
- Research for Centrepoint reveals the gig economy isn’t all good and groovy
- Violence and criminal exploitation are driving youth homelessness, according to Centrepoint
- Flagship employment scheme failing vulnerable young people
- Young, homeless and LGBTQ+
- Team England training kicks off ahead of the Homeless World Cup in Cardiff
- Does more pressure need to be put on the government to increase funding to reduce homelessness?
- Would you know how to help a young person sleeping rough? Centrepoint does
- Watch: ‘Why don’t you just go home?’ Stigma young homeless people face highlighted through social media comments
- FirstPort Graduates climb Mount Snowdon for Emmaus
- Category: Lifestyle & health
- Marion recalls her dad’s Titanic survivor story
- LGBT History Month – Our colleague’s view on how far we’ve come
- Tasty and easy to prepare dessert recipes
- Quick, simple and delicious recipes
- How to Achieve a Healthy Weight by Rosemary Conley
- Stay safe online with Digital Eagles
- Alleviating loneliness on our retirement developments
- The value of the outside environment
- The value of wellness. Perspectives on health and wellbeing from commercial and residential property
- Cinemas, gyms and bee-keeping clubs: FirstPort reveal why it’s good business to ‘create communities’ on developments
- Category: Retirement living
- Look who’s just popped in…
- Residents Celebrate 25 Years of Their Much-Loved Retirement Development
- Retirees Helping to Develop Robots for our Future Homes
- A young life – well-travelled (Life&Style – Spring 2019)
- Choosing the right retirement property with FirstPort
- Retirees looking at equity release need all the facts to make an informed decision
- Retirement living, considerations for the modern age
- Planning for care needs in old age
- Category: Development Discoveries
- Category: Seasonal Updates
- Category: Life & Style Magazine
Help & Support
- Advice for residents: Coronavirus
- How do I apply for consents, and what are the fees?
- How can I get a property transfer pack?
- Help with mortgage lenders and fire safety
- Your welcome brochures
- Our terminology explained
- I'm buying a property managed by you and have pets. Can I get advise on the lease relating to keeping pets at the property I am buying?
- Who do I contact about keeping a pet in my property?
- I'm buying a property managed by FirstPort and want to make an alteration when I move in. What do I need to do?
- I'm a customer and want to make an alteration to my property (e.g. change bathroom layout). Who do I contact?
- I'm buying a property managed by FirstPort and am going to let the property, what do I need to do?
- I'm a customer and need to speak to you about subletting my property, who do I contact?
- What is lease consent and why is consent required?
- I'm a solicitor and need to contact FirstPort about buying or selling homes. Who should I contact?
- I'm a customer, and I'm thinking of buying or selling my house. What should I do?
- Leave us a compliment... our WoW! Awards
- What is the property ombudsman service?
- How do I sign up for my online account?
- What should I do if I have lost a parcel?
- Who do I contact about nuisance neighbours?
- How do you monitor maintenance jobs?
- When do you do redecoration work?
- Who looks after the roofing and guttering on my property?
- Do you look after the fencing on my development?
- Who maintains the barriers and gates in my development?
- Do you look after my windows?
- Do you look after my waste bin area?
- Who looks after your lifts?
- How can I resolve a parking problem?
- What do I do if my garden hasn't been maintained?
- What are major works?
- How do we support residential management companies?
- How do we support resident associations?
- How do I know if I am leasehold, freehold, or commonhold?
- What utilities does my service charge cover?
- How do you let me know how my Service charge has been spent?
- How do you prepare the budgets for my service charges?
- How do we handle VAT payments for site based staff?
- Why do I need to pay into a reserve fund?
- What happens if I make late payments?
- What does my management fee pay for?
- How can I sign up for eBilling?
- How do we handle complaints?
- How do I update my account details?
- What do I do if I have a leak?
- What is ground rent and why do I pay it?
- How can I make a payment?
- How do I get a new key or key fob?
- What is a service charge and why do I have to pay it?
Property Insights
- Look to Scotland for lessons on English property reform
- Delivering Customer Centricity in Residential Property
- The future of BTR goes beyond city centre apartments, say investors
- A culture of openness: Government is leaving nowhere to hide on building safety
- The changing role of the property manager
- Maximising PropTech’s Potential in Residential Property (Part 2)
- Maximising PropTech’s Potential in Residential Property (Part 1)
- Property management insight is the key to effective Build to Rent design
- Fire safety and the residents' voice
- Does more pressure need to be put on the government to increase funding to reduce homelessness?
- In Build-To-Rent Developments, Pampering Shouldn’t Interfere With Practicality
- Watch: ‘Why don’t you just go home?’ Stigma young homeless people face highlighted through social media comments
- Retirees looking at equity release need all the facts to make an informed decision
- The focus needs to shift to last-time buyers to make downsizing work better
- New Housing Complaints Resolution Service vital to give customers more confidence
- Top Employer - What is the key to a successful business?
- Would you know how to help a young person sleeping rough? Centrepoint does.
- Property Predictions for 2019
- 2019 will be year of change for the Leasehold system
- Banning combustible cladding won’t solve fire risks alone
- UK Build to Rent needs to scale up fast
- Build to be rentable
- Legislation will improve fire safety standards
- Wellness: Making The Home Where The Heart Is
- How to set up your grad scheme for success
- Build to Rent still has lessons to learn from other sectors
- The value of the outside environment
- A new lease of life
- UK Government releases new 'how to' guides for leasehold and rental
- The value of wellness
- Humanising big data is the key for property managers
- Alleviating loneliness on our retirement developments
News
- FirstPort's charity partner, Centrepoint, hands 20,000-strong Universal Credit petition into Downing Street
- For the second year running FirstPort named as one of the UK’s Top Employers
- FirstPort adds a substantial number of homes to its portfolio
- FirstPort awarded Five Star grading in the British Safety Council’s Occupational Health and Safety Audit for fourth consecutive year
- 2020 Residential Property Management Predictions
- FirstPort announces five strategic appointments in its Property Services division aimed at accelerating growth in 2020
- Celebrating FirstPort’s Prestigious Sword of Honour
- FirstPort Property Managers recognised as being best in the industry
- FirstPort makes senior appointment to its Large and Complex brand overseeing 38,000 homes
- Rosemary Conley CBE appointed Editor of Life & Style magazine
- FirstPort Wins Residential Property Management Company of the Year
- Alex Jones appointed as Regional Manager by FirstPort Property Services
- FirstPort Awarded Leading Global Health and Safety Management Award
- Thomas Girling joins FirstPort as HR Business Partner
- FirstPort partners with Centrepoint to help vulnerable young people into employment
- Elaine Bald joins FirstPort Scotland as Business Development Manager
- Response to the Property Agents Working Group Report
- FirstPort launches Mental Health First Aiders
- Top trio feature in Flat Living's Property Management 50
- FirstPort announces Equistone Partners Europe as new investors
- Congratulations to our ARMA Ace Awards 2019 winner – Coral Norton
- Mark Hegarty appointed as Regional Manager for Large & Complex Developments
- Heather Payne joins FirstPort as Chief Technology Officer
- Celebrating our award-winning developments and employees
- New Regional Manager for Large & Complex Developments announced
- Where are we two years on from Grenfell?
- FirstPort announces acquisition of Barratt Residential Asset Management
- Viventi Capital Management appoints FirstPort as their Build to Rent partner in UK with £100m investment
- Two Senior HR Appointments Announced
- FirstPort named as one of the UK’s Top Employers
- FirstPort awarded Five Star grading in the British Safety Council's Occupational Health and Safety Audit for the third consecutive year
- FirstPort launches new charity partnership with Centrepoint
- FirstPort hailed Property Management Company of the Year
- FirstPort employees recognised for outstanding commitment to customers
- FirstPort announces senior appointments to Luxury and Build to Rent portfolios
- Government Housing Team Tours Barton Park
- FirstPort hosts industry roundtable with Dame Judith Hackitt
- FirstPort and Emmaus celebrate two years of partnership
- FirstPort sells retirement apartment leases
- Maintenance of retirement fire and emergency call systems
- FirstPort Retirement Property Services receives ARMA accreditation and membership
- FirstPort secure Cyber Essentials Plus certification
- Survey shows vast gulf between demand and supply in retirement housing
- FirstPort announces first acquisition
- Longest residing resident in Scotland helps open new Glasgow office
- New FirstPort Halesowen office opening celebrated with local football legend
Help & Support Category
- Payments
- Your account
- Service charges explained
- What is property management?
- Buying & selling your home
- Lease consent
- Maintenance, improvements & repairs
- Residents’ queries
- Feedback
