Leadership team

My role is to ensure the business continues to adapt to the requirements of an evolving sector. Alongside my senior leadership team, I am focused on ensuring we deliver a consistent, quality service to our customers and that The FirstPort Group is at the forefront of positive change in our industry.

It is vital that we have a skilled, knowledgeable, and accredited workforce to navigate our increasingly complex industry, and I enjoy leading people and enabling teams to maximise their full potential.  

The strategies we have put in place will help us to deliver the best possible service to our customers and meet the needs of our clients, underpinned by our key principles: collaboration, simplicity, clarity and consistency.

As Finance Director, I oversee The FirstPort Group’s financial operations. In my role, I work closely with the leadership team to drive performance, make commercial decisions, manage risk, and ensure continued growth and stability so that we can continue to deliver high quality services for our residents and clients.

The finance team works across the rest of FirstPort to support on monthly results, budgeting and driving our strategy through daily decisions.

What I most enjoy about my role…

The variety of people I get to engage with every day, and the fast pace of what we do as a business to realise the ambitions we have as a company and ensure we’re delivering the very best for our customers and clients.

I am responsible for FirstPort’s property management and customer operations, leading the teams that deliver services to our residents and clients across the country. With more than 10 years’ industry experience, I bring a practical understanding of property management and a clear focus on operational performance, service quality and developing our people. My priority is to ensure our expertise translates into safe, well-maintained developments, transparent financial management and a consistent customer experience. I am also focused on advancing our approach to asset management, using technology, data and insight to anticipate building needs, support investment decisions and improve long-term value and sustainability.

What I enjoy about my role…

I enjoy bringing people together and seeing the difference that clear direction, shared expertise and strong teamwork can make. Working closely with colleagues across the business keeps me connected to the challenges our teams and customers face, and helps us make practical improvements to the services we provide. Supporting people to develop, take ownership and succeed is particularly rewarding, especially when that progress is reflected in well-run developments and greater confidence from our residents and clients.

I am responsible for building and maintaining strong relationships with our clients, working with developers, resident directors, freeholders and investors to ensure the successful management of their properties.

In the context of regulatory change, my team and I are helping our clients to navigate some of the more complex and challenging areas of our industry, working in partnership to support and deliver in the areas that are important to them.

What I most enjoy about my role…

Working closely with my colleagues to help develop our team and the people within it, ensuring they have the skills and knowledge to deliver in an evolving industry landscape.

I’m responsible for supporting our people strategy and ensuring our employees have the support, development and opportunities they need to thrive. Having worked with the business for several years, previously in Customer Experience, I bring a broad understanding of our people, operations and culture to my role as People Director.

I bring extensive leadership and people management experience from my career in retail, where I’ve led teams across learning and development, internal communications and change management. I’m passionate about creating a positive culture where people feel valued, supported and empowered to reach their potential.

What I most enjoy about my role…

I love working with people and seeing the impact that great leadership, development and support can have. I’m excited to build on our strong focus on people and champion new initiatives that help our teams grow and succeed in an ever-changing sector.

I lead the planning and delivery of FirstPort’s health and safety strategy, utilising our resources, systems and processes to take a forward-thinking, risk-based approach to keeping our developments safe. Our focus is on embedding this into everyday work, aligning targets to keep resident safety at the heart of everything we do. This includes ensuring our teams engage directly with residents so they understand our role in their safety and can actively contribute to building safety strategies.

Our goal is to position FirstPort as a leader in defining what excellent risk and safety management looks like. With the depth of knowledge, skills, and experience across our teams, we’re committed to shaping best practice and driving meaningful impact across the industry.

What I most enjoy about my role…

I’m passionate about empowering colleagues to stay ahead of safety challenges, fostering more meaningful client conversations, and strengthening partnerships around shared safety objectives. Being part of a team that is committed to protecting residents and shaping best practice in our industry is what motivates me every day.