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Terms & Conditions

Welcome to the website

Updated: 12th December 2022

This page, together with our Privacy Policy,  tells you information about Us, your use (“User”) of our Your Property Online website (“our Site”) and the legal terms and conditions of use (“Terms”) listed on our website to you. Please read these Terms carefully and make sure that you understand them. Please note by Using our Site you agree to be bound by these Terms and the other documents expressly referred to in it. If you do not agree to be bound by these Terms, you may not use or access our Site.

About Us is a site operated by FirstPort Group Limited (“We, Our, or Us”). We are registered in England and Wales under company number 04352396 and have our registered address at Queensway House, 11 Queensway, New Milton, Hampshire, BH25 5NR.

To contact Us, please see our Contact Us page.

Other Important Terms

These Terms of use refer to the following additional terms, which also apply to your use of our Site.

  • Our Privacy Policy. See further under How we may use your personal information [link]
  • Our Acceptable use Policy, which sets out the permitted Uses and prohibited Uses of our Site. When Using our Site, you must comply with this Acceptable use Policy.
  • Our Cookie Policy, which sets out information about the cookies on our Site.

If you use a third-party service via our Site, the terms and conditions of that third-party supplier may apply

We may make changes to these terms

We may amend these Terms from time to time. Every time you wish to use our Site, please check these Terms to ensure you understand the terms that apply at that time.

We may make changes to our Site

We may update and change our Site from time to time to reflect changes to the services we provide , our Users’ needs and our business priorities.

We may suspend or withdraw our Site

Our site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for Users in the UK

Our site is directed to people residing in United Kingdom. We do not represent that content available on or through our Site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a User identification code, password or any other piece of information as part of our security procedure so that you can log in to our Site and access your account details and make payments, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any User identification code, password or any other piece of information as part of our security procedure, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

We will only allow you on log on and use the online payment section of the site if you use your account number and password. If you know or suspect that anyone other than you knows your User identification code or password, you must promptly change your password or notify Us at

Electronic Communications and eBilling

By Using My Home and eBilling, you agree and accept these Terms. If you do not wish to be bound by these Terms, please do not subscribe to My Home and eBilling.

By activating My Home and an eBilling account, you agree that we may send all service documents, including but not limited to, service charge budgets, service charge demands and year-end accounts or any document relating to our services (collectively the “Service Documents”) to you electronically by email or uploaded to our Site. You accept that you will no longer receive hard-copy Service Documents by mail. You may also receive reminders via SMS if you have registered for this service.

You must have a valid email account to use My Home and eBilling and a valid mobile number if you wish to receive reminders via SMS. You must provide Us with your correct and currently valid email address which you would like notification of your bill or other applicable Service Documents to be sent to you. The accuracy of that email address is your responsibility and should you change your email address; it is your responsibility to notify Us. If you have opted to receive reminders via SMS then it is your responsibility to inform us if you change your number at any time.

If you fail to notify Us of your change of email address, you shall remain fully liable for any bills notified to you if they have been sent to your previous email address.  All bills shall be due and payable on the “date due” of each bill. You shall remain fully responsible and liable to pay any bills regardless of whether you can access this service or you for any other reason fail to read the relevant notification.

You agree that any documents which we send to this email address will be deemed to be received by you 24 hours after the email has been sent by Us.

We reserve the right to refuse use of the My Home and eBilling service for any reason whatsoever at our absolute discretion. We further reserve the right to modify or discontinue, either permanently or temporarily, My Home and eBilling services to you or all recipients at our discretion.

Any instructions that you give to Us in relation to My Home and eBilling are subject to acceptance by Us. We will confirm any acceptance to you in writing.

Bills may be paid to Us by any of the following methods:

  • Major credit cards or debit cards on-line;
  • Direct Debit

For further details and to set up a Direct Debit contact our customer services team.

In the event of non-payment of any bill, you understand that we will issue reminders for unpaid amounts by paperless e-billing and that it will be your responsibility to sign into My Home and view the online account to view your bills.

In the event of non-payment of any bill, you agree that we will only issue a final notice, court summons and any other letters relating to non –payment in paper format only and by post.

We cannot guarantee uninterrupted and/or totally reliable access to My Home or the e-billing service and we make no guarantees whatsoever as to its operation and availability, that it will be free of error or disruption or otherwise. We will however provide notice to you regarding permanent discontinuance of service where the circumstances reasonably allow and if this is the case, we will revert to paper billing.

We may prevent you from Using the service immediately without notice if you breach any of these Terms.

If you wish to opt out and cancel your eBilling service, you will need to change your preference in your online account and confirm that you wish to receive paper bills. You will be responsible for paying any bills sent electronically until you have switched to paper billing.

You agree to use the eBilling service responsibly and you will not:

  • use eBilling for any fraudulent or other illegal purpose or to interrupt or damage our services, or to make them less efficient;
  • use eBilling for the transmission of any defamatory, racist, blasphemous or obscene message; or
  • do anything that affects the operability or security of eBilling or causes unreasonable inconvenience, or offence or disruption to, Us or any of our staff.

How you may use material on our Site

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from Us or our licensors.

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our Site.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by Us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by Us

This website may include information and materials uploaded by other Users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by Us. The views expressed by other Users on our Site do not represent our views or values.

Our responsibly for loss or damage suffered by you

  • Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. We will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Us.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Uploading content to our Site

Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other Users of our Site, you must comply with the content standards set out in our Acceptable use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to Us and indemnify Us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all your ownership rights in your content, but you are required to grant Us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the content standards set out in our Acceptable use Policy.

You are solely responsible for securing and backing up your content.

We do not store terrorist content.

Rights you are giving Us to use material you upload

When you upload or post content to our Site, you grant Us the following rights to use that content:

A perpetual, worldwide, royalty-free, non-exclusive, transferable licence to use, reproduce, distribute, prepare derivate works of, display and perform your user-generated content in connection with the services provided by this site across all media and to use your user-generated content to promote the site or our business. This licence will expire when we receive your written notice that we may no longer use your user-generated content for the above purposes.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Rules about linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable use Policy:

If you wish to link to or make any use of content on our Site other than that set out above, please contact

Which Country’s Laws apply to any disputes

Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Using our website content

We make most of the content on FirstPort website available through feeds for other websites and applications to use. The websites and applications that use our feeds are not our products, and they might use versions of our content that have been edited and stored for later use (‘cached’).

We do not give any guarantees, conditions or warranties about the accuracy or completeness of any content Used by these products. We’re not liable for any loss or damage that may come from your use of these products.