Insights
Commonhold and private estate reform: turning policy ambition into practical reality
The government’s proposed shift away from leasehold flats towards commonhold represents one of the most significant structural changes to residential property ownership in England and Wales in decades. While the principles behind…
Built, Managed, Lived: Why community matters in the South West
In the latest episode of Built, Managed, Lived, Jonny Holmes sits down with Nick Mason from Taunton Rugby Club to explore the role local organisations play…
Understanding heat tariffs: How billing will work under the Energy Act
As heat networks become a more common way of supplying energy-efficient heating and hot water to homes across the UK, it is increasingly important for…
Commitment to transparency is reshaping customer service at FirstPort
The FirstPort Group is reshaping how it supports residents through a clearer, more transparent approach to customer service. Improvements are ongoing, but early results show…
Transforming Heat Networks: What the Energy Act Means for Regulation and Consumer Transparency
For heat networks to work for the people who rely on them, they must be designed and operated with residents’ everyday experiences in mind. Historically, maintenance of heat networks and…
News
The FirstPort Group publishes second Quarterly Service Update
The FirstPort Group has released its second Quarterly Service Update for Q3 2025, showcasing its ongoing commitment to setting industry standards for transparency while enhancing services for customers. This new update…
London residential development secures over £1m to boost heat network efficiency
Residents at The Switch House & Elektron Buildings in London are set to benefit from major improvements to their communal heating system after the development…
FirstPort colleagues recognised in Property Management 50 awards
We’re pleased to share that two colleagues from The FirstPort Group have been recognised in this year’s Flat Living and PMR’s Property Management Top 50. Now…
Helping to shape a better system for property management
FirstPort’s response to the strengthening leaseholder protections consultation Over the last few months, the Ministry of Housing, Communities and Local Government (MHCLG) has been consulting…
The FirstPort Group achieves ISO 9001 and ISO 14001 certifications for fifth year running
The FirstPort Group has secured both ISO 9001 and ISO 14001 certifications for the fifth year in a row, demonstrating its commitment to excellence and…
Blog
From Victorian gasworks to concert hall: King’s Cross landmark hosts launch of new London orchestra
Once part of London’s industrial landscape and now a recognised feature of the King’s Cross regeneration, Gasholders London added another chapter to its story by hosting a classical concert last week to…
Festive fun across FirstPort as residents and colleagues celebrate Christmas
The festive season is always a special time across our developments, and this December was no exception. From carol singing to charity fundraisers, our residents and teams came…
Working at FirstPort as a Service Charge Accountant
We recently caught up with Shareece from our Service Charge Accounting team to learn more about what it’s like working as a Service Charge Accountant…
Community Round-Up: Honouring heroes, celebrating milestones and supporting local causes
From heartfelt tributes to joyful celebrations, FirstPort colleagues and residents across the country have continued to embrace their communities, uniting to honour traditions, support local…
Watermark: where community and sustainability come to life
We recently visited the management team at our Watermark development in the Cotswolds – a stunning lakeside residential estate. In the video, the team shares…
Community round-up: Coffee mornings, scarecrows and landmark birthdays
Across FirstPort developments nationwide, the spirit of community continues to shine. Whether it’s celebrating milestones, lending a helping hand, or simply enjoying each other’s company, these shared moments highlight the strong sense of…