A collaborative approach
We’re trusted partner to the UK’s
leading developers.
From later living developments to bespoke luxury and residential real estate, we work with national and regional property developers across the UK, providing expert property management services to residential developments of all shapes and sizes.
We manage around 370,000 properties across the UK, blending national strength with local expertise. We are a trusted partner to the UK’s top national and regional Developers, working with them from planning and design, through to build, mobilisation and beyond. We are committed to enabling a seamless handover process, ensuring residents benefit from a proactive and transparent ongoing service.
Using our scale and in-house expertise, we create bespoke solutions for Developers and home builders that maximise asset performance.
We’ll work together with you to manage:
- Developments with a wide range of communal facilities and equipment such as lifts, entry/security gates, water pumps, heating boilers and door entry systems
- All health and safety considerations, to ensure that your development is safe and compliant with regulations and the latest legislation
- Service charge modelling across mechanical and electrical equipment, infrastructure, fixtures and fittings, redecoration, utilities and communications, grounds, operating costs, staffing and phasing
- All regulatory obligations, including those relating to building safety
- Training for your sales teams on new-build developments so they can explain our role as property manager
- The Resident Management Company (RMC) handover process
Partner with us
Explore how our property management solutions can support your project’s long-term success.
How we help developers
Expert property management
FirstPort will be your trusted partner, working to deliver and maintain all aspects of premium residential property management.
Safety first
The health and safety of our customers, clients and contractors is our number one priority. We are celebrating a decade of four and five-star ratings from the British Safety Council, and we also hold the ISO 45001 certification for occupational health & safety management.
Strong financial management
Given our extensive experience, we are more than familiar with the financial complexities of high value residential assets. We work closely with you to help you achieve your financial goals and operate to the highest levels of transparency and integrity. This includes making sure all service charges are collected and held in interest-earning trust accounts for each development.
Proactive asset maintenance
We proactively work to keep your assets in good working order to protect their long-term value, which involves conducting regular inspections, and completing repairs and maintenance works efficiently. We currently care for 370,000 of our customers’ homes across England, Wales and Scotland.
Diligent procurement
Our in-house procurement team follows a proven process to source trusted contractors who meet our high standards for value and service. Our specialist teams address inefficiencies and implement cost-effective solutions, and our bulk buying power ensures clients achieve significant savings. All suppliers undergo a rigorous accreditation process, including health and safety compliance and due diligence checks, maintaining the highest safety and performance standards.
Dedicated account management
A collaborative approach with clients is integral to achieving the best customer outcomes. We provide clients with a primary point of contact to resolve any issues and to work together to support customers.
Thriving communities
We are passionate about working with Residents’ Associations and Resident Management Companies to foster a strong sense of community within a development by creating opportunities for residents to socialise and enjoy development life. Our on-site teams have the local knowledge to support positive engagement with the wider community too, whether that be community groups or local businesses.
Connected technology
Our online customer account, My Home, makes it quick and easy for customers to manage their property anywhere, anytime. Customers can pay their service charge easily and securely, notify us of any maintenance issues and track their status, receive important development updates, access important documents, and much more. It’s also fully integrated with our CRM system, allowing us to deliver a seamless service experience to our customers.
Expert property management for developers
Complete the form below and we’ll be in touch to explore how our property management solutions can support your project’s long-term success.
Please note that this contact form is for new business enquiries only. If you are a customer, please visit our customer service page.
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