Find answers to your questions
Top 10 Questions
- How do I get a new key or key fob?
- What is a service charge and why do I have to pay it?
- Leave us a compliment... our WoW! Awards
- How do you let me know how my Service charge has been spent?
- How do I sign up for my online account?
- How can I make a payment?
- How do I update my account details?
- What is the property ombudsman service?
- How do you prepare the budgets for my service charges?
- Who looks after your lifts?
Payments
Includes online payments, balance service charges and utilities.
Your account
Includes account details and online logins.
Service charges explained
Information about service charges.
What is property management?
Information about property management.
Buying & selling your home
Includes transfer fees, information pack requests, and re-mortgage info.
Lease consent
Information about subletting, property alterations and keeping a pet
Maintenance, improvements & repairs
Includes reporting problems, leaks, fencing, keys and fobs.
Residents’ queries
Includes insurance and retirement living.
Feedback
Includes complaints procedure, WOW awards and nominations
Send us a message
The easiest way to get in touch with us is to send us your queries using the form below. Once you have sent it, we will get back to you as quickly as possible once we have investigated.
Contact Details
To find out which FirstPort service is the correct contact for you, simply check the name presented in the top right of your most recent bill.
Your service will appear in the top right of your most recent bill. Click to enlarge image.
Property Services
0333 321 4080
Mon – Fri // 8am to 6pm
Marlborough House
Wigmore Lane
Luton
Beds
LU2 9EX
Bespoke Property Services
0333 321 4045
Mon – Fri // 8am to 8pm; Sat 9am to 12pm
Marlborough House
Wigmore Lane
Luton
Beds
LU2 9EX
Retirement Property Services
0333 321 4041
Mon – Fri // 8:30am to 5pm
1st Floor
Trinity Point
New Road
Halesowen
B63 3HY
Property Services Scotland
3rd Floor, Troon House
199 St Vincent Street
Glasgow
G2 5QD
Insurance Services
11 Queensway
New Milton
Hampshire
BH25 5NR
Letting Services
Woolyard
Level 2
54 Bermondsey Street
London
SE1 3UD
Retirement Homesearch
Queensway House
11 Queensway
New Milton
Hampshire
BH25 5NR
Property Services (MHM)
0333 321 4035
Mon - Fri // 9am to 5pm
Marlborough House
Wigmore Lane
Luton
Beds
LU2 9EX
Former BRAM Customers
0333 0050 227
Mon - Fri // 9am to 5pm
