Find answers to your questions
Top 10 Questions
- How do I get a new key or key fob?
- What is a service charge and why do I have to pay it?
- What is ground rent and why do I pay it?
- How do you let me know how my Service charge has been spent?
- How do I sign up for my online account?
- How can I make a payment?
- How do I update my account details?
- What is the property ombudsman service?
- How do you prepare the budgets for my service charges?
- Who looks after your lifts?
Payments
Includes online payments, balance service charges and utilities.
Your account
Includes account details and online logins.
Service charges explained
Information about service charges.
What is property management?
Information about property management.
Buying & selling a home
Includes transfer fees, information pack requests, EWS1 & re-mortgage info.
Lease consent
Information about subletting, property alterations and keeping a pet
Maintenance, improvements & repairs
Includes reporting problems, leaks, fencing, keys and fobs.
Residents’ queries
Includes updated advice on Coronavirus
Feedback
Includes complaints procedure and compliments
Send us a message
We’re currently in the process of upgrading our customer service system which means it may take longer than normal to answer and resolve your call. We appreciate your patience during this time.
The easiest way to get in touch with us is to send us your queries using the form below. Once you have sent it, we will get back to you as quickly as possible once we have investigated.
Contact Details
We’re currently in the process of upgrading our customer service system which means it may take loner than normal to answer and resolve your call. We appreciate your patience during this time. To find out which FirstPort service is the correct contact for you, simply check the name presented in the top right of your most recent bill.
Your service will appear in the top right of your most recent bill. Click to enlarge image.
Bespoke Property Services
0333 321 4045
Mon – Fri // 8am to 8pm; Sat 9am to 12pm
Marlborough House
Wigmore Lane
Luton
Beds
LU2 9EX
Insurance Services
11 Queensway
New Milton
Hampshire
BH25 5NR
Property Services
0333 321 4080
Mon – Fri // 9am to 5pm
Marlborough House
Wigmore Lane
Luton
Beds
LU2 9EX
Property Services Scotland
Marlborough House
Wigmore Lane
Luton
Beds
LU2 9EX
Retirement Homesearch
Queensway House
11 Queensway
New Milton
Hampshire
BH25 5NR
Retirement Property Services
0333 321 4041
Mon – Fri // 9am to 5pm
Wigmore Lane
Luton
LU2 9TE
Mainstay Customer Services
Whittington Hall
Whittington Road
Worcester
WR5 2ZX
