Why choose FirstPort to care for your London resident managed development?
With over 40 years of experience, we bring deep expertise in residential real estate and a thorough understanding of the unique complexities of the London market.
We look after all kinds of real estate throughout London, from city centre apartments and period mansion blocks to historic grade-listed buildings and converted properties. By tailoring our services to meet the specific needs of Right to Manage Companies (RTM) and Resident Management Companies (RMC), we provide Directors with total peace of mind.
We aim to be a trusted partner for developers, Resident Management Companies, and residents across London, delivering comprehensive residential real estate management solutions.
Our team consists of leading London-based industry professionals who have an eye for detail, are passionate about what they do, and go the extra mile to deliver for our clients and customers. They are supported by a wealth of specialist in-house expertise unique to the London residential property market.
From mansion blocks to modern apartments — we’ve got London covered
Explore how our management services can support your development and help your community thrive
Meet your dedicated team
FirstPort’s London Residential Real Estate team bring together a wealth of knowledge and expertise to ensure the highest standards of management and service for our clients in London.
We assign a dedicated team to care for your development.
Leanne Barker
Regional Director
I began my career in the property management industry 20 years ago as an administrator. Since then, my career has accelerated as I’ve demonstrated my ability to expertly manage teams to best support a wide range of high-profile resident managed developments. My team specialises in managing both purpose-built period mansion blocks and conversions in London, ensuring the utmost care and attention to preserve their beautiful history while meeting the needs of today’s residents.
For most of my career, I have been based in Kensington where I have been fortunate enough to garner extensive experience in every aspect of the property management business which enables me to support our RMC clients in what can be a very challenging space. I focus on understanding each client’s specific needs and providing tailored, bespoke solutions that are as unique as the buildings we manage.
What I most enjoy about my role…
Using the skills and knowledge that I have developed over many years to mentor and support my team so that they can deliver the best level of service to our clients. I enjoy building lasting relationships with my clients and understanding what “good” looks like to them, delivering to their brief with the highest levels of professionalism.
Your key team members
Property Manager
Your Property Manager is your single point of contact and acts as the central hub for all your needs. TPI qualified with at least 2 years’ experience, they will:
- Conduct detailed site visits and promptly manage all necessary repairs and maintenance works.
- Regularly meet with the Board of Directors, aim to build strong relationships with clients and residents, and offer expert advice and support.
- Ensure regular, transparent customer communication using your preferred communication channel, supported with 24-hour access via our online customer portal, My Home.
- Provide comprehensive support to meet all health, safety, and fire regulations, ensuring full compliance.
- Partner with accredited contractors that deliver value and quality.
“Relationship building is pivotal to our role as Property Managers. Establishing a true partnership with RMC and RTM Directors that’s based on shared and agreed goals instils trust and confidence in residents that their home is in safe hands.”
Leanne Barker
Head of Operations
Service Charge Accountant
Your dedicated Service Charge Accountant will liaise directly with the Board of Resident Directors to ensure that service charge estimates and final accounts are accurate, transparent and issued on time. They will prepare financial reporting, advise on service charge and accounts matters and are also available to visit the property by appointment.
Built, Managed, Lived.
Hosted by FirstPort, the Built, Managed, Lived. podcast brings together residents, policymakers, developers, engineers, and industry experts to explore how homes are designed, run and experienced in real life.
Specialist support
To support you as a Resident Director in a challenging and complex environment, we will work with you to provide the following services:
Health and fire safety compliance
Our dedicated Health and Safety team proactively manage and mitigate safety risks, including preparing fire strategies, conducting fire risk assessments, addressing urgent building and fire safety issues, and ensuring that essential certifications are in place.
Diligent procurement
We partner with accredited local and national contractors to ensure the best value and highest quality of work. Clients may also choose to continue using their trusted contractors, and we will work seamlessly with them. Resident Directors can feel confident that their buildings meet rigorous safety standards without the complexities of navigating the safety requirements alone.
Efficient communication
Our online customer portal, My Home, makes it quick and easy for you to manage your account online, request repairs, track works progress, and much more. Your Property Manager will be available to discuss any queries you have and keep you updated about news at your development.
Building asset management
With regular inspections and cutting-edge compliance software, we take a proactive approach to keeping key assets like fire alarms, emergency lights and lifts in good working order, protecting the long-term value of the property and ensuring health and safety standards.
Seamless mobilisation
Our dedicated onboarding team ensures a seamless transition for new developments by conducting thorough due diligence, including HR/TUPE requirements, reviewing policies and expenditure plans for service continuity, and effectively managing communication and engagement with all stakeholders.
Additional support services
- Surveying and technical services
- Insurance services
- Company Secretarial support
- Resident Director training
- Ground rent collections
- Building safety services
- Site staff payroll solutions
- Sales and lettings services
- Capex and life cycle planning
- Financial diagnostics and audit
- Digital solutions for parcel and key management
- Surveying and technical services
LONDON EXCLUSIVE
Exclusive offer for resident managed developments in London
Half-price management fees for the first year*
To take advantage of our introductory offer, and arrange a free, no-obligation assessment of your development, contact our Operations Team today.
*Terms & conditions apply
Let’s connect
Complete the form below and we’ll be in touch to explore how our management services can support your development and help your community thrive.