contact us

We're here to help you

We have lots of helpful information on our Residents Help & Advice page, which answers many of the questions you regularly ask us.

Your Property Online

Your Property Online will also allow you to see your latest balance, track major works and repairs, view messages from your Property Manager, use our e-billing service and make payments online.  It’s quick, easy and free!

Feedback & complaints

We welcome your feedback and what you think about our property management is really important to us.  We know it helps to continually improve.  You can provide us with your feedback.

Out of hours service

Please use your normal contact number on our Contact details page and you will be automatically be routed to the out of hours service outside of our normal operating times. 

Moving Home

If you are selling, recently purchased a property managed by FirstPort or re-mortgaging and have a query please refer to the below:

If you’re a customer in FirstPort Property Services and FirstPort Bespoke Property Services you can contact us on: Phone: 01582 798170 Email: solicitorhelp@firstport.co.uk

If you're a customer in FirstPort Retirement Property Services you can contact us on: Phone: 0333 321 4081 Email: retirementpropertytransfer@firstport.co.uk

If you're a customer in FirstPort Property Services Scotland you can contact us on: Phone: 0333 321 4077 Email: scotlandhelp@firstport.co.uk

Contact Us

Our contact details

To contact any of our customer service teams, visit our Contact details page.

Press and Media

If you are a journalist with a media enquiry please contact our Press Office on: 01425 632400 or media@firstport.co.uk

New business enquiries

To contact our new business development team please call 01582 393756. We’d be delighted to hear from you.

For enquiries not relating to press or new business, please click here for our customer services teams’ contact details.

 

FirstPort Online

We have a number of websites and social media platforms where you can find out more about our business. Click on the links below:

FirstPort Scotland: www.firstportscotland.co.uk
FirstPort Insurance: www.firstportinsurance.co.uk
Retirement Homesearch: www.retirementhomesearch.co.uk
FirstPort Lettings: www.firstportlettings.co.uk
FirstPort Twitter: Twitter.com/FirstPortUK or for Customer Service: Twitter.com/FirstPortHelp
FirstPort Linkedin: www.linkedin.com/FirstPort
FirstPort YouTube: www.youtube.com/FirstPort

Office Locations