Working better together: the benefits of regional alignment
This year, we split our business operations into four UK regions. This shift wasn’t just about structure – it was about creating stronger and more…
Putting customers in the driving seat at The FirstPort Group
By Cathy Reid, Customer Operations Director at The FirstPort Group Property management is a multifaceted industry characterised by multiple stakeholders and varied lease agreements. Unlike…
Effective RMC management: How Resident Directors can utilise expert support and solutions
As a Resident Management Company (RMC) Director, you may be balancing a lot, including making decisions for the benefit of the development, arranging the relevant…
How community can enrich lives on our doorstep and beyond
In an article originally published in News on the Block, we discuss the importance of establishing a true sense of community at resident managed developments.…
Mobilisation: Laying the foundations for happy homes through expert block management services
As soon as a developer engages with a block property manager, the work begins immediately. This approach ensures that the two parties are aligned to…
Supporting our freeholder clients through improved customer experience
When working with our freeholder clients we need to be able to demonstrate that customers are happy in their homes and that they are receiving…