Contact Form Need help with your My Home account? "*" indicates required fields Reason for enquiry*Please choose...Customer Portal/My AccountDocuments RequestFeedbackInvoice & PaymentsKeys, Fobs & PermitsNeighbourhood issuesQuery a Repair/Maintenance issueReport a New Repair/Maintenance issueRequest ConsentSelling/Re-mortgageFurther details*Please choose...Unable to log inUnable to registerNot all properties are showingAdd a contact to my accountUpdating contact detailsNotification of bereavementChange of nameUpdate contact preferencesFurther details*Please choose...Copy of insurance certificateStatementService charge budgetYear end accountsInvoice not receivedSomething elseFurther details*Please choose...Services - reponse timesServices - no responseServices - poor communcationServices - unhelpfulFirstPort colleague - praiseFirstPort colleague - reponse timesFirstPort colleague - no responseFirstPort colleague - poor communcationFirstPort colleague - unhelpfulFirstPort colleague - poor attitudes/behaviour3rd party contractorCustomer PortalFurther details*Please choose...Change my Direct Debit bank account detailsDirect Debit queryCard payment not showing on accountBank Transfer not showing on accountCheque Payment not showing on accountCredit on my accountUnable to pay - Techncial issueUnable to pay - Financial difficultiesQuerying an invoiceInvoice not receivedSomething elseFurther details*Please choose...Request a communal key/fobRequest a car parking permitKey, fob or permit queryFurther details*Please choose...Report an abandoned vehicleAntisocial behaviourOther neighbourhood issueFurther details*Please choose...Contractor not attendedRepair not fixedPoor standard of workSomething elseFurther details*Please choose...Bike StoreBin Store / RefuseBuilding Safety / CladdingCCTV / SecurityCleaning / Window CleaningDoorDrains / SewageFence / Garden WallsFire / Fire SystemGardening / Grounds MaintenanceGatesHeating / Hot WaterIntercomLeak - In a communal areaLeak - In your propertyLiftLightingParkingPest ControlRoad / PavingRoofTV / SignalSomething elseFurther details*Please choose...To keep a petTo make a change to my home e.g. replace kitchen/bathroomTo let my propertyFurther details*Please choose...Selling my homeRe-mortgaging my homeChanging the ownership of my homeReleasing equity from my homeFor faster service, please do not fill out this form if you already have a case reference number. Instead, respond to the email sent with the case number or log in to your My Home portal where you can raise a case and see notifications about your development. For new and unrelated queries, please continue to complete the form.