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// Help & Support

Your welcome brochures

Buying & selling a home

At FirstPort, we know how important your home is to you and we do our best to help you settle in as smoothly and quickly as possible.

We’ve created two helpful guides to explain who we are, what we do and what living on a development managed by a property manager (otherwise known as a managing agent) will mean for you.

Our guides include information about owning either a freehold or leasehold property on a managed development, how your community is cared for by FirstPort, what your service charges cover and many other topics that we know our customers often ask us about.

You can also find out more about our easy to use online customer account, Your Property Online.  It’s free to sign up and you can pay online, view your statements and balance, register for e-billing, receive updates about your development and track major works and repairs.

We hope our welcome guides are useful and help to answer your questions so you can get onto the important things – making your new property a home.

Download: “Living in a Managed Development: An Easy Guide”

Download: “Living in a Managed Development: Finances Explained”

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24/7 access to your resident’s account