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// Help & Support

I’m a customer, and I’m thinking of buying or selling my house. What should I do?

Buying & selling your home

1. I'm a FirstPort customer and want to sell my house. What do I need to do?

You will need to instruct a solicitor to represent you in the sale process. We ask that your Solicitor contacts us to make us aware of the impending sale as we can provide additional services to help facilitate the sale process. As you will be legally represented we will liaise with your Solicitor directly during this sale process. Your solicitor will be able to contact us using the following details:

If you live in a retirement property please ask your solicitor to contact the Property Transfer department at retirementpropertytransfer@firstport.co.uk; for non-retirement properties please ask your solicitor to contact the Property Transfer department at solicitorhelp@firstport.co.uk

2. I am a customer and want to re-mortgage or release equity in my property, who do I contact?

If your mortgage lender or equity release company require information from FirstPort they can speak to our Property Transfer department who will be able to help with their request.

If you live in a retirement property, please ask them to contact the Property Transfer department at retirementpropertytransfer@firstport.co.uk; for non-retirement properties please ask them to contact the Property Transfer department at solicitorhelp@firstport.co.uk

3. I am thinking of buying a FirstPort home and want information about your services?

Details of our services and useful information for buyers are contained in a comprehensive Management Information pack that we can provide to the sellers’ solicitor. Once your purchase has been agreed and you have instructed a solicitor to act on your behalf they will liaise with the sellers’ solicitors who can contact us to obtain the pack that contains site-specific and property specific information.

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