Resident Managed Developments

Choosing to become a Director of a Residents’ Management Company (RMC) or Right to Manage (RTM) Company, taking ownership for the day-to-day management and maintenance of your development, is a significant responsibility.

We understand the pressures and complexities that property management creates for a Resident Directors – we’re here to help. With over 40 years’ experience managing people’s homes in developments of every shape and size, we know what it takes to get things right which is why we work with over 1,600 resident managed developments.

We care about preserving the value of the homes and developments we manage. That’s why we have such extensive resources at our disposal, with property managers supported by specialist in-house teams. From health and safety, surveying and procurement through to finance, legal and insurance – we’ve got it covered.

We work with RMC and RTM companies across the UK, helping them to deliver a consistent, high quality service for their leaseholders and ensuring they meet all of their management and legal obligations.

What is a Residents’ Management Company?

A Residents’ Management Company (RMC) is a company that has been formed to protect the interests of leaseholders of a residential building. It’s usually set up by the original developer of the building and consists of equal shareholders or members, who are typically the leaseholders.

The RMC is responsible for the management and maintenance of the building, as well as compliance with the obligations of the lease and a range of statutory requirements (subject to the lease structure). The directors of the RMC, who are unpaid and appointed by the leaseholders, decide how best to achieve this, either by self-managing or, in most cases, by appointing a professional managing agent.

What is a Right to Manage Company?

The Commonhold and Leasehold Reform Act 2002 introduced The Right to Manage (RTM). It gives leaseholders the statutory right to take over the management of their property from the landlord by setting up a special company – a Right to Manage Company. It’s only available to leaseholders of flats, not houses, and Right to Manage Companies can either manage the building themselves or appoint a professional managing agent to work on their behalf.

Our Four Pillars make the difference

As a Resident Director, you want peace of mind and regular communication from your managing agent. That’s why everything we do follows our Four Pillars approach to property management, which makes sure that all the important parts of caring for your development are carried out consistently and to high standards:

Strong Health & Safety

The health and safety of our customers is our number one priority. We are proud to be the only residential property management business in the UK to receive a five-star rating from the British Safety Council in every audit since 2016. And in 2019 we were awarded the prestigious Sword of Honour, recognising us as one of only eighty four companies globally who reached the pinnacle of health, safety and environmental management that year.

High Site Standards

As an accredited member of the Association of Residential Managing Agents (ARMA), we expect high levels of professionalism from our employees and contractors at all times to make sure your development is maintained to the highest standard. All of our property managers are encouraged to qualify with the Institute of Residential Property Management (IRPM).

Great Customer Communications

We aim to communicate with you in a friendly, open and honest way. This is everything from taking time to understand your plans for your development to ensuring residents can quickly and easily report and track issues. We want to be easy to do business with and provide great service.

Healthy Estate Finances

We take looking after our customers’ money very seriously. We always operate to the highest levels of regulation and integrity. We always consult on major expenditure and are open and transparent about how we manage your development’s budget.

How we help Resident Managed Developments

We understand that RMC and RTM Directors are looking for peace of mind and value for money from their managing agent. Working in partnership with you, we will:

1. Conduct regular site visits and assess performance against our Four Pillars
2. Ensure health and safety, fire risk assessment and asset compliance
3. Issue service charge budgets and accounts and collect and process service charge payments
4. Manage repairs, maintenance and major works
5. Work with our national network of specialist suppliers
6. Provide out of hours emergency support
7. Recruit and manage on-site staff
8. Ensure appropriate key insurance is in place with the help of Knight Square Insurance, an independent insurance broker regulated by the FCA
9. Provide financial, maintenance and management information via our online portal
10. Maintain interest bearing client bank accounts held under statutory trust

… we can also act as your Company Secretary and registered office if required.

Free development assessment

Whether it’s your first time selecting a managing agent, or you are looking to switch providers, we can help. Our fee development assessment will benchmark the management of your development against each of our Four Pillars. Our no obligation assessment will cover:

• An initial, high-level review to see if your service charge offers value for money
• Suggestions for potential improvements for your development
• Advice on how to enhance resident communication and community engagement
• Insights into possible management issues or risks and solutions for overcoming them

Want to know more? Just get in touch…

Whether it’s your first time selecting a managing agent, or you are looking to switch providers, we can help. Simply complete the form below and somebody from our New Business team will be in touch within one working day: