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What service and support should I expect from my managing agent?

← Resident Managed Developments

Appointing a professional managing agent is fundamental to the success of the Residents’ Management Company. It’s a complex role that requires knowledge of landlord and tenant law, building construction, health and safety regulations, basic accounting and more.

The relationship you have with your managing agent should be based on a partnership and you should expect nothing less than the highest standards of property management. Here are some of the key things you should expect when partnering with a professional agent:

  • The service charge structure should be clear and transparent.
  • Service charge funds should be held in a dedicated account.
  • There should be a process in place for setting, collecting and allocating the service charge to guarantee value for money.
  • Health and safety considerations for residents, visitors, staff and third-party contractors should be in place, in date and fit for purpose.
  • Agents should respond to repairs, scheduled maintenance, inspections, major works and use sub-contractors in a timely manner.
  • Personnel assigned to the building should have the relevant qualifications, industry accreditations, and competence in landlord and tenant law, building construction, health and safety regulations, basic accounting, technology, leaseholder communications and customer service.
  • Sub-contracted work should follow clear and thorough processes.

Want to know more? Just get in touch…

Whether it’s your first time selecting a managing agent, or you’re looking to switch providers, we can help. Simply complete the form below and somebody from our New Business team will be in touch:

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