Argyle Court is an independent-living retirement development in Inverness, Scotland.
The development consists of 38 apartments for residents aged 60 and over.
Homeowners appointed FirstPort as the property factor in October 2024, with a focus on enhancing communication, transparency, and overall service quality for residents.
Services provided
- A dedicated Development Manager on-site Monday to Friday
- Weekly cleaning services
- Regular tree inspections and maintenance
- Coordination with external contractors, insurers, and service providers
- Periodic garden maintenance
What we manage
- Management of guest facilities for visitors
- Oversight of bin storage and waste management facilities
- Maintenance of the communal laundry drying area
The challenge
Ahead of FirstPort’s appointment, residents highlighted the importance of consistent and transparent communication from their new property factor, especially in relation to financial matters. This meant they could feel fully informed about decisions affecting their homes.
Our approach
From the outset, FirstPort prioritised transparency and resident engagement. Key actions included:
- Providing clear explanations of finances and service charges, enabling residents to understand how funds are allocated
- Establishing regular monthly meetings, with minutes shared with all owners to ensure full visibility of decisions and updates
- Encouraging open communication between residents and the Development Manager
Development Manager Janet Honour said:
“We hold monthly meetings and share minutes with all owners. This ensures residents are fully informed and involved in decisions affecting their development. Our role has also been focused on introducing a more proactive approach, looking at future requirements and anticipating necessary maintenance and improvements.”
What our residents think
Janice, a resident at Argyle Court said:
“Since FirstPort took over the factoring at Argyle Court, the overall state of the property has significantly improved. Owners’ concerns are listened to and dealt with quickly and efficiently by the Development Manager. I feel that the development is now in good hands since FirstPort took over management.”
Lesley, who is also a resident at Argyle Court, added:
“FirstPort has delivered on their promise, providing a trusted and responsive service, with clear communication, transparent financial reporting and an on-site manager who understands both residents and the community, creating a strong sense of reassurance for residents.”
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