Our Q1 2026 update covers January to March, continuing on our commitment to providing greater transparency and customer-focused service delivery across FirstPort.
You can read our news article about Q1 results here.
PROPERTY
INSPECTIONS
32,171
inspections completed
“Resident meetings are about building strong, trusting relationships and making sure that residents know that FirstPort is there to support them.”
Rikki McMachan, Operational Director,
South West
RESIDENT
MEETINGS
6,883
resident meetings held across our developments.
GETTING
IT RIGHT
THE FIRST TIME
7 out of 10
customers had their query fully resolved at first contact.
CUSTOMER
PORTAL
10,067
new registrations for our customer portal, and more than 140,132 logins from January to March.
“Our regional customer service teams have the strong local knowledge to resolve queries first time. Closely working with Property Managers, our teams have the confidence and insight to provide clear and timely answers.”
Rebekah Barwell, Customer Excellence Director,
North of England
FEEDBACK
We received 1.09
complaints per 1,000 homes.
“TPI training and qualifications give our teams
the confidence, credibility, and support they need to grow, lead, and deliver a stronger service for residents.”
Luke Todd, Associate Director,
Later Living
PROPERTY
MANAGER TRAINING
67
colleagues completed The Property Institute (TPI) Level 2 qualification.
