Our principles

Blue sign on wood door: "Fire door keep shut"

Health & Safety – Our Priority

Supported by our expert health & safety in-house specialists, we are celebrating a decade of four and five-star ratings from the British Safety Council.  We also hold the ISO 45001 certification for Occupational Health and Safety Management.

Smiling woman using smartphone while sitting in armchair.

Honest Communication 

We aim to be proactive and transparent in all our communications with residents about their homes. This is supported by, My Home, our online customer account portal, where residents can access invoices and make payments, raise repairs and stay up to date with news and updates. Our on site-teams visit developments regularly and provide opportunities for resident surgeries and meetings, either online or in person.

Close-up of calculator, British pound notes, glasses, and notepad.

Healthy Estate Finances

Our team of highly skilled Service Charge Accountants work closely with our Property Managers to produce detailed estimated service charge costs that ensure value for money while maintaining a safe and well-managed environment.

In recent years, we have seen escalating costs, beyond our control, however, our teams do everything they can to keep any increases to a minimum.  

According to The Property Institute’s Service Charge Interest, cost increases across England and Wales have included key areas such as building insurance, utilities, repairs, and staffing, alongside the financial impact of new building safety regulations. 

When working with Resident Directors and Developers, we’re committed to being open about how we manage your development’s budget and provide value for money.

Environment

It’s important that our work has a positive impact on the environment

We aim to shape, maintain and nurture the developments we manage with care, consideration and community at the heart.

We have obtained the International Organisation for Standardisation (ISO) 14001 Environmental Management Certification, reinforcing our commitment to environmental stewardship and sustainability.

Our Corporate Social Responsibility (CSR) commitment is: 

  • To make a positive impact for the benefit of the communities in which we operate, for example, with community tree planting and our participation in the Great British Beach Clean.
  • To always seek to enhance our residential communities by encouraging a culture of community spirit.
  • To create a working environment that enables people to grow and achieve their goals, both in their career, and in their contribution to wider society. Read Flavia’s story -just one of our colleagues who has successfully developed their career with FirstPort.
  • To consider carefully how our activities impact the environments in which we operate, and to aim always to make environmental improvements. Read here about our green roofs which are improving sustainability across our urban communities. 

Our charity partnership

Union Jack flag waving in the wind.

Supporting the Armed Forces Community

In addition to the charity partnership, The FirstPort Group has signed the Armed Forces Covenant, showcasing our commitment to the Armed Forces community. This includes promoting FirstPort as an Armed Forces-friendly business and recognising military skills and qualifications in its recruitment and selection processes.

Supporting veterans at The FirstPort Group

Our people

FirstPort Careers

We are an inclusive, fair, and dynamic workplace where people are empowered to be their best. We’re committed to continuous professional development, helping our colleagues grow and reach their full potential. With new and exciting job opportunities available, there’s never been a better time to join us.

Visit our careers mini-site

Professional development

We provide professional development opportunities, enabling our colleagues to move up through the business:

  • Conduct detailed site visits and promptly manage all necessary repairs and maintenance works.
  • Regularly meet with the Board of Directors, aim to build strong relationships with clients and residents, and offer expert advice and support.
  • Ensure regular, transparent customer communication using your preferred communication channel, supported with 24-hour access via our online customer account, My Home.
  • Provide comprehensive support to meet all health, safety, and fire regulations, ensuring full compliance.
  • Partner with accredited contractors that deliver value and quality.

Our roles, responsibilities, and accountabilities are clearly defined, ensuring that everyone — at every level — understands how their individual contributions drive FirstPort’s success.

Visit our careers page