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// Help & Support

How do we handle complaints?


We do our best to deliver the highest levels of service, but sometimes things go wrong, or we may not have met your needs fully or in the way that you would have liked.  

If this happens, please get in touch with your Property or Development Manager. If they feel they cannot deal with the matter themselves, they will be able to put you in touch with someone who can help. Alternatively, please contact our Customer Services team.  

This is the fastest and easiest way to resolve most problems, but in the event you remain unhappy, we can review the matter through our formal complaints procedure. We know that making a complaint can be stressful, so we aim to make the process as simple and straightforward as possible to resolve your concerns quickly, fairly and fully. 

Your feedback is important to help us continually improve so we can deliver the service you expect from us.