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What do I do about repairs and maintenance problems?

While our developments have been built to high standards, repairs are sometimes necessary and are always carried out by competent and approved tradespeople:

  • Communal equipment repairs: if communal equipment – such as the lift – develops a fault, we have a 24-hour emergency call-out facility to solve the problem. 
  • Major works: there may be associated costs for larger repairs or essential maintenance work. Residents will always be consulted before works are carried out. 
  • Estimates for major repairs: we aim to obtain at least three estimates for any proposed repair work. Residents may also nominate their own contractor. 
  • Your right to comment: we always take your views into account and any resident has 30 days from the date of the notice to comment on the proposed repairs.

If you have any concerns about repairs or maintenance, you can get in touch with us on our customer services page and we’ll get back to you as soon as possible.

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