Complaints Procedure – Your Feedback Matters
Your feedback matters Your thoughts and feelings are important. We welcome customer feedback at any time. It helps us to…
Residents' queries
How do I get a new key or key fob?
FirstPort is happy to help you obtain new or replacement keys and fobs. If you are an owner of the…
Our terminology explained
Sometimes terms, words, and phrases can get confusing. So we have written an extensive guide and breakdown of helpful terms…
Who do I contact about nuisance neighbours?
At FirstPort, we believe that everybody has the right to the quiet enjoyment of their home. However, we are aware…
Does FirstPort receive commissions from contractors?
We don’t charge any other fees whatsoever for arranging contractors. We have a procurement function whose role it is to…
Can I use the lounge for social activities?
We actively encourage all of our residents to have an active social life and engage with all the other residents…