Commitment to transparency is reshaping customer service at FirstPort
The FirstPort Group is reshaping how it supports residents through a clearer, more transparent approach to customer service. Improvements are ongoing, but early results show…
Transforming Heat Networks: What the Energy Act Means for Regulation and Consumer Transparency
For heat networks to work for the people who rely on them, they must be designed and operated with residents’ everyday experiences in mind. Historically, maintenance of heat networks and…
2026 Trends – Resident focused risk-based approach to safety
As part of our 2026 Trends series, we’re exploring the key themes set to shape the property management landscape over the next 12 months. In…
Trends and predictions for property management in 2026
In an article originally published in Flat Living, we look at what we expect to be the priorities in our sector this year, with major…
Building an industry-leading workforce: how we’re upskilling for the future
As the property management landscape evolves, it is vital that specialist knowledge and expertise is demonstrated across all areas of service – giving clients assurance…
Homeownership in Scotland: Lessons for Commonhold
Across Scotland, homeownership looks and feels different. Homeowners own their individual property outright, while responsibility for shared areas is set out in title deeds, supported…