Customers come first for today’s property managers
In an article published on Property Week, FirstPort Business Development Director, Charles Lucas reflects on his three decades in the residential property sector, looking at how the industry has evolved…
Leasehold reform is our sector’s opportunity to bring confidence, clarity and choice to customers
By Nigel Howell, Chief Executive of FirstPort The importance of quality housing and a positive home experience was emphasised by the Government’s parliamentary agenda laid out in May’s Queen’s Speech.…
The FirstPort Way: Our digital roadmap for putting customers first
The world is rapidly changing, and so too are customer expectations. Digital technology has become the driving force behind most of our everyday interactions, whether we realise it or not.…
Supporting our freeholder clients through improved customer experience
By Paul Atkinson, Director of Client Services, FirstPort When working with our freeholder clients we need to be able to demonstrate that customers are happy in their homes and that…
Supporting developers to set resident managed developments up for success
The Government is making significant moves to give homeowners more control of their homes and the areas in which they live, so encouraging residents to get involved in the management…
Smooth sailing at The Waterways with our RMC partnership
The Waterways is a development in Oxford that’s as unique as it is extensive; with over 400 homes (a mix of houses and apartments), green spaces, a wildlife corridor and…
A day in the life of a Property Manager supporting RMC Directors
The role of a Property Manager is busy and varied; as busy and as varied as the many different types of developments they’re responsible for. No two hours are the…
Creating customer-first communities
The focus on meeting the growing demand for more customer-centric design has never been more important for the residential property sector. In our last article, we explored the relationship between…
How customer priorities are shaping developments of the future
Business Development Manager, Kelly Fox, discusses the impact ever-changing customer priorities are having on the developments of the future and how managing agents are bringing this to life. The residential…
Good property managers help build communities
By Mick Lohan, Director of Client Relationships & Mobilisation They say moving home is one of life’s most stressful challenges. When customers decide to relocate from one place to another,…
