Creating the right culture for communities
In an article originally published in Property Week, Charles Lucas, our Business Development & Mobilisation Director, discusses the role of a property manager in building the foundations for a thriving…
How community can enrich lives on our doorstep and beyond
In an article originally published in News on the Block, we discuss the importance of establishing a true sense of community at resident managed developments. Living in a happy home…
Mobilisation: Laying the foundations for happy homes through expert block management services
As soon as a developer engages with a block property manager, the work begins immediately. This approach ensures that the two parties are aligned to bring the developer’s vision to…
Taking it online: How technology can drive connections between property managers and residents
Our Chief Operating Officer, David Young discusses how technology can drive connections between property managers and residents, and help bring communities together. When managing residential properties, it is important to…
Customers come first for today’s property managers
In an article published on Property Week, FirstPort Business Development Director, Charles Lucas reflects on his three decades in the residential property sector, looking at how the industry has evolved…
Leasehold reform is our sector’s opportunity to bring confidence, clarity and choice to customers
By Nigel Howell, Chief Executive of FirstPort The importance of quality housing and a positive home experience was emphasised by the Government’s parliamentary agenda laid out in May’s Queen’s Speech.…
The FirstPort Way: Our digital roadmap for putting customers first
The world is rapidly changing, and so too are customer expectations. Digital technology has become the driving force behind most of our everyday interactions, whether we realise it or not.…
Supporting our freeholder clients through improved customer experience
By Paul Atkinson, Director of Client Services, FirstPort When working with our freeholder clients we need to be able to demonstrate that customers are happy in their homes and that…
Supporting developers to set resident managed developments up for success
The Government is making significant moves to give homeowners more control of their homes and the areas in which they live, so encouraging residents to get involved in the management…
Smooth sailing at The Waterways with our RMC partnership
The Waterways is a development in Oxford that’s as unique as it is extensive; with over 400 homes (a mix of houses and apartments), green spaces, a wildlife corridor and…
