The FirstPort Way: Our digital roadmap for putting customers first
The world is rapidly changing, and so too are customer expectations. Digital technology has become the driving force behind most of our everyday interactions, whether we realise it or not.…
Supporting our freeholder clients through improved customer experience
By Paul Atkinson, Director of Client Services, FirstPort When working with our freeholder clients we need to be able to demonstrate that customers are happy in their homes and that…
Supporting developers to set resident managed developments up for success
The Government is making significant moves to give homeowners more control of their homes and the areas in which they live, so encouraging residents to get involved in the management…
Smooth sailing at The Waterways with our RMC partnership
The Waterways is a development in Oxford that’s as unique as it is extensive; with over 400 homes (a mix of houses and apartments), green spaces, a wildlife corridor and…
A day in the life of a Property Manager supporting RMC Directors
The role of a Property Manager is busy and varied; as busy and as varied as the many different types of developments they’re responsible for. No two hours are the…
Creating customer-first communities
The focus on meeting the growing demand for more customer-centric design has never been more important for the residential property sector. In our last article, we explored the relationship between…
How customer priorities are shaping developments of the future
Business Development Manager, Kelly Fox, discusses the impact ever-changing customer priorities are having on the developments of the future and how managing agents are bringing this to life. The residential…
Good property managers help build communities
By Mick Lohan, Director of Client Relationships & Mobilisation They say moving home is one of life’s most stressful challenges. When customers decide to relocate from one place to another,…
New Housing Complaints Resolution Service vital to give customers more confidence
FirstPort comments on the Communities Secretary Rt Hon James Brokenshire’s announcement that he is to set up a new Housing Complaints Resolution Service. Nigel Howell, Chief Executive at FirstPort, said:…
Wellness: Making The Home Where The Heart Is
Our specialist retirement estate agency business, Retirement Homesearch explores how the home environment really can impact residents’ wellbeing. Wellness is a combination of physical, mental and social wellbeing, and the…
