1. What are our late payments policies?
It is important that you pay your account on time. Late payments have a huge impact on levels of service and maintenance we can provide and ultimately affects your development and your neighbours. If you’re having problems paying your account, contact us. We will be able to help.
We also provide more information and details of organisations that can aid you if you have a problem paying your Service charge.
Our policy on late payment is:
A first reminder will be sent to you in writing if an invoice remains unpaid after the due date.
If we haven’t received payment, a second reminder letter will be sent. A £60 late payment fee will be charged to cover administration costs. Interest may also be charged to your account.
Finally, a third letter will be sent 7 days after the second reminder. This will confirm that we are passing your account to independent solicitors or debt collection agency and will include a further £60 charge to cover the legal review of your account.
2. Can I get help with paying my service charge?
If you’re having problems paying your account, please get in touch with us as soon as possible. We may be able to help. Your mortgage company might be able to help too, they may add the money you owe us to your mortgage.
3. Can I talk to anyone independent for advice?
As well as talking to us, you can also seek free, independent help and advice from the following organisations:
Phone: Freephone 0808 808 4000
Step Change Debt Charity
Phone: Freephone 0800 138 1111
Civil Legal Advice
Phone: 0345 345 4 345
24/7 access to your resident’s account