The Resident Director Survey 2022
A year on since our first Resident Direct Survey Report was commissioned, the property landscape continues to be an interesting, sometimes challenging, space for Resident Directors. The residential sector is…
Property predictions for property management 2022
FirstPort’s Chief Executive, Nigel Howell, looks at top property trends that are set to make big waves in 2022. Technology will be vital to customer experience. Technology underpins the way…
Managing suppliers: A Q&A guide for Resident Directors
We’re continuously working hard to maintain high standards across every corner of our business. Working with the right external suppliers is central to this, which is why we have dedicated…
Taking it online: How technology can drive connections between property managers and residents
Our Chief Operating Officer, David Young discusses how technology can drive connections between property managers and residents, and help bring communities together. When managing residential properties, it is important to…
Customers come first for today’s property managers
In an article published on Property Week, FirstPort Business Development Director, Charles Lucas reflects on his three decades in the residential property sector, looking at how the industry has evolved…
Leasehold reform is our sector’s opportunity to bring confidence, clarity and choice to customers
By Nigel Howell, Chief Executive of FirstPort The importance of quality housing and a positive home experience was emphasised by the Government’s parliamentary agenda laid out in May’s Queen’s Speech.…
Top ten traits of effective Resident Directors
Resident Directors work with professional managing agents like FirstPort to make sure their development is safe, clean and comfortable and that their community is a great place to live. A…
The FirstPort Way: Our digital roadmap for putting customers first
The world is rapidly changing, and so too are customer expectations. Digital technology has become the driving force behind most of our everyday interactions, whether we realise it or not.…
Supporting our freeholder clients through improved customer experience
By Paul Atkinson, Director of Client Services, FirstPort When working with our freeholder clients we need to be able to demonstrate that customers are happy in their homes and that…
Shaping developments in a post-Covid world
Covid has changed the way many of our residents live their lives, with some changes here to stay. This includes the way residents want to access and engage with their…
