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What does my management fee pay for?

Service charges explained

This is paid to FirstPort and covers the costs of a wide range of activities that we carry out to efficiently manage your development. Our management fee can cover many of the below activities in these three areas:

Communications

  • Providing management information to our customers Keeping in touch with individual customers on management correspondence
  • Provision of our customer service team to deal with all customer enquiries
  • ‘Your Property Online’; our online customer account tool

Development management

  • Preparing specifications for works (such as cleaning, window cleaning and gardening) and arranging to tender for, and administering of, maintenance contracts
  • Property inspections and general visits and dealing with matters that arise
  • Arranging for ad-hoc repairs and managing contractor/supplier performance
  • Employing and working with specialist advisors such as building surveyors or structural engineers
  • Providing an out of hours duty Development/Property Manager, 365 days per year
  • Managing, developing and administration of on-site staff (where appropriate).

Regulatory compliance

  • Placing insurance claims with the relevant broker (communal claims)
  • Administering public liability insurance and provision of professional indemnity insurance
  • Arranging periodic health and safety and fire risk assessments of the communal areas
  • Reviewing and arranging works resulting from the risk assessments taken
  • Liaison with third parties, such as local authorities, fire safety officers, neighbouring property owners, developers and community groups.