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// Help & Support

What should I do if I have lost a parcel?

Residents’ queries

If you have lost a parcel, firstly check with your courier where the parcel has been left or who has signed for the parcel. It may be that a neighbour or a member of staff on site has taken it in for you.

If the site staff do not have your parcel although it has been signed for by them, please contact our Customer Services teams who will advise your Property Manager that an investigation needs to be carried out. Your Property Manager will make contact with you via your preferred method to rectify the matter as soon as possible.

If you have not received your parcel containing a key or fob, please contact our Customer Services team who will be able to track the parcel for you.

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