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// Help & Support

How do I get a new key or key fob?

Residents’ queries

FirstPort is happy to provide new or replacement keys and fobs.

If you are an owner of the property and require a new key or fob, you will need to get in touch with our Customer Services team to make payment via our secure payment line. Once your payment has been taken, our team will send out the key/fob via recorded delivery to your specified address.

Customers that live on a development with site staff, you will be able to collect your key/fob from the onsite office. The onsite office may also be able to take your payment so check with them beforehand.

If you are a tenant or are acting on behalf of the owner, we will need their authority in writing to confirm that they are happy for you to purchase a key or a fob. If you do not have direct contact with your landlord, speak with your letting agent for assistance.

If you are an owner providing authority for a tenant or somebody acting on your behalf, please specify whether you are authorising for one time only or for any future occasions that a key or fob is required.

Please note, payment may be required for these items in advance.

  • This information can be found on your bill.
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