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// Help & Support

How do I get a new key or key fob?

Maintenance, improvements & repairs

FirstPort is happy to help you obtain new or replacement keys and fobs.

If you are an owner of the property and require a new key or fob, you will need to get in touch with our Customer Services team who will complete our internal security checks and then ask our approved locksmith specialist to help with your request. Once we have passed your request to them they will take payment over the phone by credit or debit card and arrange for your new key/fob to be sent recorded delivery.

Customers that live on a development with site staff, you will be able to collect your key/fob from the onsite office. The onsite office may also be able to take your payment so check with them beforehand.

If you are a tenant or are acting on behalf of the owner, we will need their authority in writing to confirm that they are happy for you to purchase a key or a fob. If you do not have direct contact with your landlord, speak with your letting agent for assistance.

If you are an owner providing authority for a tenant or somebody acting on your behalf, please specify whether you are authorising for one time only or for any future occasions that a key or fob is required.

  • This information can be found on your bill.
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