Skip to content

// Help & Support

Who looks after the doors and lights in my development?

Maintenance, improvements & repairs

1. Communal internal and external doors

Maintaining door entry systems, as well as communal internal and external doors, may be covered by your service charge. Door entry systems may be covered by an annual contract and they are maintained to a high standard. All other doors are checked regularly to ensure they are working correctly.

2. Normal and emergency lighting

Emergency lighting is covered by an annual contract and is serviced regularly to ensure you are safe at all times. Internal and external lights, where applicable, are checked and maintained on an ad-hoc basis and will be fixed as a priority if needed. If you notice a light bulb is not working properly please inform your onsite FirstPort staff member and we will ensure the cleaners make the change on their next visit.

If you do not have an onsite FirstPort member of staff, please contact our Customer Services team. 

Woman using laptop in bedroom

Access to your online account, 24/7