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How do you monitor maintenance jobs?

Maintenance, improvements & repairs

If you wish to track a job which you have raised, you can sign up to our online account, Your Property Online, to be able to do so.  Once you have signed up, you can visit our ‘Maintenance Updates’ page which will provide you with various dropdowns:

  • Major Works
  • Recent Jobs
  • Completed Reactive Repairs
  • Planned Jobs
  • View All Jobs

You can see the ‘Status’ of the job which our contractor will input as the progress happens. By clicking on ‘View’ on the relevant job you can see when the contractor will be attending site under the ‘Next site visit’ header.

You can also turn on notifications to get updates on maintenance issues on site. You can choose to receive these either via email or text message. Simply go to ‘My Profile’ where you can choose your own notification preferences.

If you are unable to see the details you require for an order, please make a note of the order number on the screen and contact our Customer Services department who will be able to help.

Woman using laptop in bedroom

Your Property Online gives you 24/7 access to your customer account