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// Help & Support

What do I do if my garden hasn’t been maintained?

Maintenance, improvements & repairs

The majority of our developments have garden areas which need to be maintained. This is often referred to as the estate which all properties on the development will contribute to. Your Property Manager will ensure that an annual order is in place with a gardening or landscaping company where they will attend periodically throughout the year. You can sign up to YPO to view the annual orders raised and attendance dates of the contractors.

There may also be reactive repairs raised for ad-hoc works which are not regular enough to be included within the annual order e.g. jet washing of pathways.

In some instances, there may be areas of the estate which are not owned by the Freeholder and instead by a third party e.g. the local council. This means that the area will not be maintained by FirstPort and for any information regarding this land, you will need to contact the owners or managing agent of the land.

For residents in independent retirement living developments who are keen gardeners, get in touch with your Development Manager as it may be possible to plant flowers or shrubs in the garden. For all enquiries, please speak to your on-site FirstPort member of staff.

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