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Advice for residents: Coronavirus (COVID-19)

Residents’ queries

1. Advice for FirstPort residents

Updated: February 2022

COVID-19 has been in the UK for some time and with the severity of the virus reducing, we look forward to cautiously returning to normal on the back of the latest UK Governments’ advice.

In February 2022, the Government in England set out a phased plan for living with COVID-19. We have carefully reviewed the guidance from the UK Governments and industry bodies, and we are responding to this in the way we manage our residents’ homes.

Our current management approach is:

  • All permanent site staff and visiting site staff are working on/visiting developments and taking sensible precautions to stop the virus spreading.
  • All communal maintenance activity – i.e., cleaning, gardening, grounds maintenance and window cleaning – is happening as it did before government restrictions were introduced.
  • All major works projects have resumed.

We’re make sure our employees and contractors remain vigilant to help to reduce the spread of the virus by taking sensible precautions, such as wearing a face covering in crowded and enclosed spaces, especially where they come into contact with people they do not usually meet.

Our employees are aware that they should not come to work if they test positive for Covid-19. They will continue to be available as usual during working hours even if they are not on site.

The pandemic changed many of the ways we interact with our residents, such as the implementation of virtual meetings in place of face-to-face meetings. Many of our residents have fed back to us this change is more convenient, so we’ll continue to offer this option, alongside face-to-face meetings.

Approach in Wales: Please review the latest advice from the Welsh Government here

Approach in Scotland: Please review the latest advice from the Scottish Government

We’d like to thank all our customers for their understanding throughout the pandemic and we look forward to returning to normal ways of working.

2. Useful information

Please refer to the links below for the most recent information from the Government and NHS about the Coronavirus situation in the UK.

The Government’s latest advice:

NHS latest advice: www.nhs.uk/coronavirus

Government travel advice: www.gov.uk/foreign-travel-advice

For customer services, please contact us as follows.  If your query is not urgent, please consider emailing the team instead on the appropriate address below and we’ll get back to you as soon as possible:

Property Services: help@firstport.co.uk or 0333 321 4080

Bespoke: firstport.bespokehelp@firstport.co.uk  or 0333 321 4045

Former BRAM customers: cscare@firstport.co.uk or 0333 0050 227

Former Chamonix customers: chamonix@firstport.co.uk or 0330 380 0595

Retirement: retirementhelp@firstport.co.uk or 0333 321 4041

Payments line: 0333 321 4079

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