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How do we support residential management companies?

What is property management?

At FirstPort we have more than four decades of experience. For us, it’s about doing a great job for you – and that’s why we work hard every day to deliver the highest standards of customer service. Not only are we experts in the delivery of all the property management services you need, but we are also skilled at supporting resident management companies.

We have a proven track record – and all the right relationships – for simplifying complexity and lightening the responsibilities you face as an RMC director. Our dedicated team delivers a personalised service built around your needs, with a full range of tailored administrative disciplines.

Additional services for added reassurance

As the UK’s largest and most experienced residential property manager, we also offer a range of additional services to provide RMC directors with further peace of mind:

  • A dedicated debt collection team to help recover unpaid charges
  • Surveying services including asset management planning, reactive maintenance, defect diagnosis and licence to alter
  • An in-house team of property lawyers to offer advice and guidance on lease covenants and disputes
  • An experienced procurement team that work with over 8,000 suppliers nationwide and are adept at delivering the best value

Health & Safety obligations for RMCs

Every director on the board of a resident management company has a duty to comply with a range of health and safety regulations that protect all leaseholders and third parties with authorised access. It’s not an area you can skimp on and there are no shortcuts: the corporate penalties for breaches can be very severe, up to and including corporate manslaughter in the worst scenario.

The Health and Safety risk assessment

Whether for an apartment block or a managed estate, it’s a legal requirement that the RMC carries out, documents and acts upon an annual risk assessment of all communal and external areas (including the roof). This ensures a safe working environment for leaseholders, visitors and all contractors. The bottom line is that if there’s an incident and no risk assessment – or there’s an assessment whose recommendations have been ignored – the RMC may be prosecuted by the Health & Safety Executive.

The property management company and contractors

Any contractor or self-employed person instructed by the managing agent, on behalf of the RMC, is responsible for ensuring they do not carry out any work that is likely to harm members of the public. When instructing contractors, the managing agent is responsible for ensuring that those contractors have appropriate qualifications to carry out the work allocated to them and in a way that will not endanger others. This includes robust Working at Height processes. A breach may result in a civil claim and/or investigation and potential prosecution by the Health & Safety Executive.

Fire safety

Running an annual fire safety risk assessment is a legal requirement – as is documenting it and acting on any recommendations. Your local fire officer can enter your site at any time to conduct a fire safety inspection, even if there’s been no fire incident.

Electrical safety

Legislation requires the RMC to take all necessary safety precautions with all electrical systems and conductors. We recommend annual testing and the fixed wiring in the communal areas must be tested by a qualified engineer every five years. Breaches may mean prosecution.

Legionella, hazardous substances and asbestos

The RMC has a legal obligation to put in place all necessary checks and controls that protect heating, water, ventilation and air conditioning systems from potentially fatal Legionella bacterial infection – as well as for storage and use of all hazardous substance and the discovery and disposal of asbestos. No surprises here: breaches may end in prosecution.

We’re here to help!

Whether it’s your first time selecting a managing agent or you are looking to switch providers, we’d love to help you. For more information, you can read about our four pillars approach to RMCs in our What We Do section. You can also have a no-commitment chat (we’re open 9am to 5pm, Monday to Friday) you can email us using the form below:

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